Oh, boy. Let’s talk about something that’s slowly bleeding your SaaS org dry: bad meetings. You know the ones. Half the invite list doesn’t know why they’re there, the other half doesn’t know how to leave. There’s no agenda, no focus, and no follow-through. Just vibes. And those vibes? Bad, bad, naughty, no good. Ineffective […]
The best leaders aren’t the loudest… they’re the most accountable and humble. 📉 Teams with leaders who lack humility experience higher turnover, lower engagement, and slower innovation.📈 Leaders who admit mistakes and take responsibility build psychological safety, trust, and stronger team performance. Accountability means owning outcomes.Humility means making space for others to contribute, lead, and […]
Photo by Matt Seymour on Unsplash One article I recommend all product folks read is Cory Doctorow’s original “Enshittification of TikTok” where the term was coined. As we see capitalists rise further to prominence, there’s a drive in the industry for “growth at all costs.” What Doctorow helps outline, though, is that there is and […]
What follows is an article I have rewritten for various teams over and over again for the last 4 years to help them understand Product Operations. I hope it helps you as it has them! The most recent iteration borrows heavily from the recent Product Operations book by Melissa Perri. Intro Product Ops is basically […]
As you scale teams, impact, and scope, adding new products and features, it’s important to remember a few things: 1️⃣ Every feature carries operational debt. When you build something, you’re not just responsible for its launch. You own its lifespan. 2️⃣ No one cares about your feature. They care about their problem. Products don’t matter. […]
I’ve spoken and written at length about what Product Design is in the past. Product Design says “Yes, and,” to all of what UX and UI roles do. This role can be a true unlock to business success when enabled and unleashed in the right direction with the right team to collaborate with. Unfortunately, many […]
I’ve been chatting with way too many people lately about what I would boil down to tolerance. The thing is, I think we can easily look to history, the microcosms of various businesses, and other countries, as examples, and they all seem to eventually point to the same insight Karl Popper tried to teach us […]
I see January as a time for reflection and redirection. It’s an opportunity to pause, evaluate, and realign both personal and professional goals. Here are a few key questions I ask myself during this period: Am I/are we happy? How do I/we see our current lifestyle changing this year? Are we earning enough for our […]
Competition is inevitable. It drives innovation, keeps us sharp, and ultimately benefits customers. But what happens when the spirit of competition gives way to deception, sabotage, or unethical practices like corporate espionage? Throughout my career, I’ve witnessed unsettling instances of espionage: employees planted by competitors (yes, really), competitors joining demos under false pretenses, and even […]
I’ve shared before that I believe the systems we create should invite and embrace a diversity of personal identities, ideas, perspectives, and backgrounds. Whether it’s a product, a service, or a process, diversity isn’t just a “nice-to-have,” it’s a critical factor for reducing harm, increasing value, and minimizing risk. Why does diversity matter in product […]