I’ve started hearing from friends and colleagues at other organizations that DEI, or BJEDI as I call it (Belonging, Justice, Equity, Diversity, and Inclusion), is quietly disappearing from websites and materials, or toxic employees are feeling emboldened and acting out against marginalized coworkers or customers. In the wake of the 2024 election, some businesses are […]

In business, it's easy to get distracted by the latest buzzword or shiny object. Lately, AI and Machine Learning have been seen as silver bullets, but blindly chasing trends can do more harm than good. Many companies seem to feel the pressure to jump on the bandwagon, convinced it's part of the secret to remaining […]

Friends, In moments when the principles of equality, dignity, and respect are tested, it’s crucial to hold tight to what we know is right. Today, more than ever, I’m reminded of the importance of standing together—defending the values that make our communities strong and safe for everyone. Whether in our workplaces or personal lives, we […]

“Always know what and how much the other person has been drinking before entering a pissing contest.” – Old proverb A story I heard an interesting story this week about someone who admits to rarely knowing any answer in their field but tells people to leave it with them because they know best and will […]

🎮❌ I just cancelled my X-Box Game Pass subscription. I do so for the same reason I think many people cancel subscriptions: 🔁 This makes me think of the pendulum of quality. When I speak publicly or post, I often discuss what I call the pendulum of quality. Visualize a "Newton's Cradle," one of those […]

❓If you aren't measuring it, how do you know it was successful?❓If you aren't measuring it, are you only doing work for work's sake? 🤔 Why should anyone care? Show me with evidence! 😍 Outcomes > Outputs.⚠️ Outputs ≠ Value. It's so simple, yet so many teams skip measurement. Many of the teams I have […]

These three roles get thrown around a lot—often incorrectly. 🔍 Project Manager: 🔍 Product Owner (in Agile): 🔍 Product Manager: Here’s where things get tricky: 💡 A Product Manager often needs to have the skills of a Product Owner (especially in Agile teams). They need to know how to prioritize a backlog, communicate with developers, […]

The term "Minimum Viable Product" has lost its way. Over the years, the focus on MVPs has pushed many teams toward an output-over-outcome mindset. But here's the thing: The term MVP obscures what really matters Instead, I break an MVP down into two crucial components: 👉 MER: Are you proving value and viability? What is […]

In product development, the terms "Product Design" (PD) and "Product Experience" (PX) often get tossed around, sometimes interchangeably. However, there's a nuanced distinction that can catch even seasoned professionals off guard.

Have you ever sat in a meeting and felt lost when industry jargon started flying around? You're not alone. Terms like KYC and KYB often leave even seasoned professionals scratching their heads. Coaching, mentoring, networking, and when interviewing, you get to hear a lot of interesting lingo. Two terms that keep popping up in my […]